Questions? We have answers! Below is a list of our most Frequently Asked Questions. If
you have any additional questions, please contact our Client Care Department at (888) 411-DCLABS (3252), Monday through Friday (7:30am – 5:00pm PST), or simply use
our contact form.
Cell Therapy & Systems:
Is the entire line of Ovation Hair products color safe?
Are your products gluten free?
Are your products Paraben free?
Do you have a fragrance-free line?
If you are interested in purchasing a fragrance-free Cell Therapy Hair & Scalp Treatment, please call us at 888-411-3252 Option 1.
Do you perform animal testing?
What ingredients in Cell Therapy Hair & Scalp
Treatment make it effective?
Cell Therapy Hair Treatment nourishes the hair
and scalp with proteins, vitamins, and amino acids that bind and absorb into the hair shaft to
create thicker, longer, stronger, and visibly healthier hair.
How often should I use Cell Therapy Hair &
We recommend incorporating Cell Therapy into
your haircare washing regime 2-3 times per week. Do not exceed three Cell Therapy Hair Treatment
applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or
weighed down hair, and possible breakage. Call us for a personalized regime to work Cell Therapy
into your haircare routine at 888.411.3252 Option 2.
Should I use Cell Therapy Hair & Scalp Treatment if I have a Brazilian
Blowout® or Keratin Treatment?
We recommend consulting with your stylist before incorporating Cell
Therapy into your hair care routine if you have a Brazilian Blowout or Keratin Treatment. Cell
Therapy contains keratin and proteins which could cause protein overexposure, leading to dry,
brittle hair. Please keep in mind our sulfate-free shampoos and conditioners are safe to use
Can I use Cell Therapy Hair & Scalp Treatment
with other hair growth or strengthening products?
Ovation products are not medicated; we do not
recommend that you use in combination with medicated hair growth products. Please consult your
stylist or dermatologist before incorporating any other product into our Ovation Hair Care
How much Cell Therapy Hair Treatment should I
apply with each treatment?
A quarter to half dollar size amount, depending
on hair length.
Which Cell Therapy System should I use?
Our Cell Therapy Systems are the perfect way to experience the
amazing benefits of Ovation products. These three-step systems provide a Shampoo, Cell Therapy and
a Conditioner that work synergistically to maximize performance and cost-savings.
The Cell Therapy formula is the same in each system – including
the Men’s Max Pack (fragrance varies for the men). The difference between the systems resides in
the moisture levels in the Shampoo & Conditioner which complete the system. We recommend choosing
your Cell Therapy System based on your hair type and/or hair care concern.
Individuals with dry, damaged hair we recommend our Moisture
System. For those with baby fine or limp hair, we recommend our Volume System which provides
minimal moisture. Our Balance system offers a balance of moisture and volume and is best for most
hair types, including fine hair types with dry ends. Our Color Protection System is perfect for
color-treated hair, formulated with Quinoa, rice proteins, amino acids and nutrients which provide
color protecting properties.
If you would like a personalized recommendation, our Personal
Account Representatives are available to help Monday through Friday 7:30 a.m. to 5:00 p.m. Pacific
at 888.411.3252 Option 2.
How long do Ovation products take to work?
Our product formulations are hair maximizers,
and most customers notice that their hair appears stronger and thicker after a few uses; however,
typical results are apparent after 4-6 weeks. Results can vary for each client.
I only wash my hair a few times a month. Will
Cell Therapy Hair Treatment work for me?
Yes. When washing hair, use the Routine Therapy
Treatment method as directed on the bottle. Between shampoos, apply Cell Therapy Hair Treatment to
moist hair. Massage the product into the scalp using your fingertips. Leave in for as long as eight
hours (or overnight), then rinse. Many clients do not want to rinse their hair because of the
styling that they receive every 1-2 weeks, so they leave Cell Therapy massaged into their roots
like a lotion and wait for the next shampoo to rinse. Do not exceed three Cell Therapy Hair
Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff
or weighed down hair, and possible breakage.
If I wear extensions or relax my hair, can I
still use Cell Therapy Hair Treatment?
Yes. The ingredients in Ovation products are all
naturally derived, so they do not interfere with any chemical processing. Real extension hair may
absorb excessive protein, so it is important to concentrate application to the scalp. Refer to
stylist care recommendations for additional information.
Are the shampoo and Cell Therapy in your Men’s
Max Pack different from the other Ovation products?
No. All Ovation products are formulated exactly
the same and designed to serve the hair care needs of both men and women. The only variable is the
fragrance. The Men’s Shampoo is equivalent to the Volume Therapy Shampoo, with a more masculine
Why doesn’t the Men’s Max Pack include the
Our studies have shown that men typically prefer
not to use a moisturizer as part of their daily hair treatment. Our Men’s Max Pack includes only
the Men’s Therapy Shampoo and Cell Therapy Hair Treatment. For men who prefer a moisturizer, we
recommend our Balance system.
Can I apply the Hair Gel to dry hair?
Yes, Ovation Men’s Healthy Hair Gel can be
applied to wet or dry hair. The gel offers flexible hold and will vary depending on styling. For a
dry hold, use a small amount before blow-drying. For a firmer hold or a wet look, apply to wet hair
using a bit more product.
Conditioners & Mask
Will the Moisture Conditioner weigh my hair
No. We do not use oils or waxes that can weigh
down your hair.
Why do I need to use Moisturizing Conditioner?
Our Moisturizing Conditioner adds moisture and
softens your hair, as well as increases shine, prevents breakage, and maximizes hair length. Using
the Moisturizing Conditioner enhances the effectiveness of all other Ovation products by working
synergistically to balance proteins and maintain nourished, moisturized hair.
Will Ovation’s Volumizing Crème Rinse weigh my
No, ingredients are added for volume. We
recommend the Volumizing Crème Rinse for fine hair.
How often should I use the Intensive Repair
As often as you deem necessary. We recommend
using the mask once a week at a minimum – depending on hair condition.
Should I replace my crème rinse/conditioner
with the hair mask?
No. The Intensive Repair Hair Mask is a
moisturizing treatment to be used in addition to your regular routine. While conditioners provide
detangling benefits, the hair mask was developed to provide deep, intensive repair to your hair. We
recommend using this intensive repair hair mask once to twice a week depending on hair
Can I use Ovation Hair Shampoos every day?
Yes. Our Shampoos offer a gentle cleanse perfect
for everyday use. We recommend using Ovation Clarifying Shampoo 1x per week - 1x per month
depending upon hair needs.
Do Ovation Hair Shampoos contain sulfates?
The Volume and Moisture Shampoos are sulfate-
free. Our Clarifying and Lux Shampoos formulas include Sodium Laureth Sulfate, a gentle, foaming
surfactant that is derived from natural coconut extract. It is gentle on hair, and will not strip
away highlights, unlike other products containing harsher sulfates.
Can I use this with any Ovation treatment
Yes. Our Leave-In Detangler Spray supports any
Ovation treatment system for thicker, stronger, longer hair by eliminating tangles for reduced
Can I use the Leave-In Detangler Spray on wet
or dry hair?
Yes, you can use our Detangler Spray on wet/damp
hair before combing or on dry hair to target tough tangles.
How much of the Detangler should I spray onto
The amount you require will depend upon the
length of your hair. The detangler spray will not weigh your locks down, so spray evenly and
Can all hair types incorporate the mousse into
their styling routine?
Yes. Ovation's Whipped Mousse creates texture
and volume while hair maintains natural movement with added body and bounce.
Can I use this Mousse with other Ovation
Absolutely. Ovation styling products were
developed to work together and fragranced to complement each other with light delicate
Can I use the Essential Hair Oil on wet and dry
Yes. Ovation’s weightless hair oil penetrates
hair to restore brilliant shine and can be applied to damp or dry hair, one time or throughout the
day as needed.
How should I use the Essential Hair Oil?
Ovation Essential Hair Oil can be used to
condition, style or add shine as a finishing touch to your hair.
Does Ovation Essential Hair Oil contain any
No. Ovation Essential Hair Oil is all natural
and silicone free.
What are Diheptyl Succinate and Capryloyl
Glycerin/Sebacic Acid Copolymer?
These are 100% natural and sustainable
emollients alternatives to silicones that enhance hair’s shine and texture.
Does Flexible Hold mean strong or light hold?
Both, your look depends on how much spray you
use. Our formula is light enough to provide minimum hold to just set your look or strong enough to
hold a manicured style without making hair looks wet or stiff.
Will Ovation Finishing Spray help control frizz
associated with high humidity?
Yes, Ovation Finishing Spray will help alleviate
frizz by sealing the hair shaft and reducing the hair’s absorption of moisture in the air
Can I use this hair spray with the other
Ovation styling products?
Yes, Ovation styling products were developed to
work together and fragranced to complement each other with light delicate aromas.
Can I use this with any Ovation treatment
Yes, Ovation Volume Enhancer can be used alone
or with any of the Ovation products.
Can I use the Volume Enhancer on wet and dry
We recommend using the Volume Enhancer on wet
hair and then styling with a blow dryer.
Can I use this with any Ovation treatment
Yes. Our Thermal Protection Spray supports any
Ovation treatment system for thicker, stronger, longer hair by protecting against damaging heat and
Can I use the Thermal Protection Spray on wet
or dry hair?
Yes, use the Thermal Protection spray on wet
hair before blow-drying, or on dry hair before applying any heat styling tools or before going out
into the sun.
Can I take other vitamins and supplements with
Ovation Multivitamin will replace a daily
multivitamin, however they can be taken with other supplements like Omega 3s and additional
antioxidants we recommend you check with your physician.
Are the vitamins soy and gluten free?
Will the Ovation Hair Vitamins make my hair
No. This is not a hair growth product. Ovation
Hair Vitamins provide you with vitamins and minerals that are essential to good health.
Are the vitamins natural?
Yes. We use only natural herbs and botanical
extracts in our formulas.
How do I apply the introductory discount I
heard about on the radio?
During the checkout process, all new clients
will have an opportunity to complete a brief survey where you will identify how you heard about
Ovation Hair. Once completed, your introductory discount will be applied to your order.
How do I redeem my Loyalty Rewards?
Once you’ve accrued 50 points as a Loyalty
Rewards Member, you will earn $32.50 in the form of a Loyalty Reward
to apply towards any future order. If you are applying your reward online, you
simply enter in the code during the checkout process, under the payment method area.
What forms of payment do you accept?
You may order online with a credit card (Visa, MasterCard,
Discover, and American Express) or PayPal.
If you would prefer to pay by cashier’s check or money order,
please call us as we will need to prepare an order estimate for you. Payment must be received prior
to shipping the order.
We offer a discounted UPS Ground Shipping option for $4.95. All
Ovation products are shipped out of our San Diego, CA warehouse via UPS, Monday through Friday.
Orders ship within three business days of being placed. Delivery
times range from one to five days and depend on location, time, and day of the week the order is
placed. Delivery can take up to seven days for an order to reach the East Coast.
UPS delivers Monday through Friday. Saturday deliveries can be
arranged for an additional charge. Expedited shipping options are available upon request.
Next day shipping orders placed before 1 p.m. PST will deliver
the following day (unless ordered on a Friday). Orders placed after 2 p.m. PST may not ship until
the following day and be delivered the day after. Orders placed after 2 p.m. PST on Friday will be
shipped the following Monday.
We will include your UPS tracking number and information in your
order confirmation email.
What should I do if the product I ordered is
damaged during shipping?
If you received items damaged during transit,
please save the damaged box and product(s) and contact our Client Service team at 888-411-3252
Option 2, Mon-Fri, 7:30am - 5:00pm PST.
Do you ship internationally?
Yes. We ship internationally via FedEx to Australia, Canada, Germany, India, Ireland, Israel, Italy, Japan, Korea, New Zealand, Puerto Rico, South Africa, United Kingdom and the Virgin Islands. Shipping costs shown include all required Value Added Taxes and import fees. Delivery times may vary. At this time expedited shipping is not available. Tracking number and information is included in your order confirmation email.