FAQs

Questions? We have answers! Below is a list of our most Frequently Asked Questions. If you have any additional questions, please contact our Client Care Department at (888) 411-DCLABS (3252), Monday through Friday (7:30am – 5:00pm PST), or simply use our contact form.

PRODUCT FAQS

Cell Therapy & Systems:

  • Are your products gluten free?
    Yes.
  • Are your products Paraben free?
    Yes.
  • Do you have a fragrance-free line?
    Not at this time.
  • Do you perform animal testing?
    No.
  • What ingredients in Cell Therapy Hair & Scalp Treatment make it effective?
    Cell Therapy Hair Treatment nourishes the hair and scalp with proteins, vitamins, and amino acids that bind and absorb into the hair shaft to create thicker, longer, stronger, and visibly healthier hair.
  • How often should I use Cell Therapy Hair & Scalp Treatment?
    We recommend incorporating Cell Therapy into your haircare washing regime 2-3 times per week. Do not exceed three Cell Therapy Hair Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or weighed down hair, and possible breakage. Call us for a personalized regime to work Cell Therapy into your haircare routine at 888.411.3252 Option 2.
  • Should I use Cell Therapy Hair & Scalp Treatment if I have a Brazilian Blowout® or Keratin Treatment?
    We recommend consulting with your stylist before incorporating Cell Therapy into your hair care routine if you have a Brazilian Blowout or Keratin Treatment. Cell Therapy contains keratin and proteins which could cause protein overexposure, leading to dry, brittle hair. Please keep in mind our sulfate-free shampoos and conditioners are safe to use anytime.
  • Can I use Cell Therapy Hair & Scalp Treatment with other hair growth or strengthening products?
    Ovation products are not medicated; we do not recommend that you use in combination with medicated hair growth products. Please consult your stylist or dermatologist before incorporating any other product into our Ovation Hair Care Systems.
  • How much Cell Therapy Hair Treatment should I apply with each treatment?
    A quarter to half dollar size amount, depending on hair length.
  • Which Cell Therapy System should I use?

    Our Cell Therapy Systems are the perfect way to experience the amazing benefits of Ovation products. These three-step systems provide a Shampoo, Cell Therapy and a Conditioner that work synergistically to maximize performance and cost-savings.

    The Cell Therapy formula is the same in each system – including the Men’s Max Pack (fragrance varies for the men). The difference between the systems resides in the moisture levels in the Shampoo & Conditioner which complete the system. We recommend choosing your Cell Therapy System based on your hair type and/or hair care concern.

    Individuals with dry, damaged hair we recommend our Moisture System. For those with baby fine or limp hair, we recommend our Volume System which provides minimal moisture. Our Balance system offers a balance of moisture and volume and is best for most hair types, including fine hair types with dry ends. Our Color Protection System is perfect for color-treated hair, formulated with Quinoa, rice proteins, amino acids and nutrients which provide color protecting properties.

    If you would like a personalized recommendation, our Personal Account Representatives are available to help Monday through Friday 7:30 a.m. to 5:00 p.m. Pacific at 888.411.3252 Option 2.

  • How long do Ovation products take to work?
    Our product formulations are hair maximizers, and most customers notice that their hair appears stronger and thicker after a few uses; however, typical results are apparent after 4-6 weeks. Results can vary for each client.
  • I only wash my hair a few times a month. Will Cell Therapy Hair Treatment work for me?
    Yes. When washing hair, use the Routine Therapy Treatment method as directed on the bottle. Between shampoos, apply Cell Therapy Hair Treatment to moist hair. Massage the product into the scalp using your fingertips. Leave in for as long as eight hours (or overnight), then rinse. Many clients do not want to rinse their hair because of the styling that they receive every 1-2 weeks, so they leave Cell Therapy massaged into their roots like a lotion and wait for the next shampoo to rinse. Do not exceed three Cell Therapy Hair Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or weighed down hair, and possible breakage.
  • If I wear extensions or relax my hair, can I still use Cell Therapy Hair Treatment?
    Yes. The ingredients in Ovation products are all naturally derived, so they do not interfere with any chemical processing. Real extension hair may absorb excessive protein, so it is important to concentrate application to the scalp. Refer to stylist care recommendations for additional information.

Men

  • Are the shampoo and Cell Therapy in your Men’s Max Pack different from the other Ovation products?
    No. All Ovation products are formulated exactly the same and designed to serve the hair care needs of both men and women. The only variable is the fragrance. The Men’s Shampoo is equivalent to the Volume Therapy Shampoo, with a more masculine fragrance.
  • Why doesn’t the Men’s Max Pack include the Conditioner?
    Our studies have shown that men typically prefer not to use a moisturizer as part of their daily hair treatment. Our Men’s Max Pack includes only the Men’s Therapy Shampoo and Cell Therapy Hair Treatment. For men who prefer a moisturizer, we recommend our Balance system.
  • Can I apply the Hair Gel to dry hair?
    Yes, Ovation Men’s Healthy Hair Gel can be applied to wet or dry hair. The gel offers flexible hold and will vary depending on styling. For a dry hold, use a small amount before blow-drying. For a firmer hold or a wet look, apply to wet hair using a bit more product.

Conditioners & Mask

  • Will the Moisture Conditioner weigh my hair down?
    No. We do not use oils or waxes that can weigh down your hair.
  • Why do I need to use Moisturizing Conditioner?
    Our Moisturizing Conditioner adds moisture and softens your hair, as well as increases shine, prevents breakage, and maximizes hair length. Using the Moisturizing Conditioner enhances the effectiveness of all other Ovation products by working synergistically to balance proteins and maintain nourished, moisturized hair.
  • Will Ovation’s Volumizing Crème Rinse weigh my hair down?
    No, ingredients are added for volume. We recommend the Volumizing Crème Rinse for fine hair.

Mask

  • How often should I use the Intensive Repair Hair Mask?
    As often as you deem necessary. We recommend using the mask once a week at a minimum – depending on hair condition.
  • Should I replace my crème rinse/conditioner with the hair mask?
    No. The Intensive Repair Hair Mask is a moisturizing treatment to be used in addition to your regular routine. While conditioners provide detangling benefits, the hair mask was developed to provide deep, intensive repair to your hair. We recommend using this intensive repair hair mask once to twice a week depending on hair condition.

Shampoo

  • Can I use Ovation Hair Shampoos every day?
    Yes. Our Shampoos offer a gentle cleanse perfect for everyday use. We recommend using Ovation Clarifying Shampoo 1x per week - 1x per month depending upon hair needs.
  • Do Ovation Hair Shampoos contain sulfates?
    The Volume and Moisture Shampoos are sulfate-free. Our Clarifying and Lux Shampoos formulas include Sodium Laureth Sulfate, a gentle, foaming surfactant that is derived from natural coconut extract. It is gentle on hair, and will not strip away highlights, unlike other products containing harsher sulfates.

Detangler

  • Can I use this with any Ovation treatment system?
    Yes. Our Leave-In Detangler Spray supports any Ovation treatment system for thicker, stronger, longer hair by eliminating tangles for reduced breakage.
  • Can I use the Leave-In Detangler Spray on wet or dry hair?
    Yes, you can use our Detangler Spray on wet/damp hair before combing or on dry hair to target tough tangles.
  • How much of the Detangler should I spray onto my hair?
    The amount you require will depend upon the length of your hair. The detangler spray will not weigh your locks down, so spray evenly and liberally.

Mousse

  • Can all hair types incorporate the mousse into their styling routine?
    Yes. Ovation's Whipped Mousse creates texture and volume while hair maintains natural movement with added body and bounce.
  • Can I use this Mousse with other Ovation styling products?
    Absolutely. Ovation styling products were developed to work together and fragranced to complement each other with light delicate aromas.

Hair Oil

  • Can I use the Essential Hair Oil on wet and dry hair?
    Yes. Ovation’s weightless hair oil penetrates hair to restore brilliant shine and can be applied to damp or dry hair, one time or throughout the day as needed.
  • How should I use the Essential Hair Oil?
    Ovation Essential Hair Oil can be used to condition, style or add shine as a finishing touch to your hair.
  • Does Ovation Essential Hair Oil contain any silicones?
    No. Ovation Essential Hair Oil is all natural and silicone free.
  • What are Diheptyl Succinate and Capryloyl Glycerin/Sebacic Acid Copolymer?
    These are 100% natural and sustainable emollients alternatives to silicones that enhance hair’s shine and texture.

Finishing Spray

  • Does Flexible Hold mean strong or light hold?
    Both, your look depends on how much spray you use. Our formula is light enough to provide minimum hold to just set your look or strong enough to hold a manicured style without making hair looks wet or stiff.
  • Will Ovation Finishing Spray help control frizz associated with high humidity?
    Yes, Ovation Finishing Spray will help alleviate frizz by sealing the hair shaft and reducing the hair’s absorption of moisture in the air (humidity).
  • Can I use this hair spray with the other Ovation styling products?
    Yes, Ovation styling products were developed to work together and fragranced to complement each other with light delicate aromas.

Volume Enhancer

  • Can I use this with any Ovation treatment system?
    Yes, Ovation Volume Enhancer can be used alone or with any of the Ovation products.
  • Can I use the Volume Enhancer on wet and dry hair?
    We recommend using the Volume Enhancer on wet hair and then styling with a blow dryer.

Thermal Protection

  • Can I use this with any Ovation treatment system?
    Yes. Our Thermal Protection Spray supports any Ovation treatment system for thicker, stronger, longer hair by protecting against damaging heat and rays.
  • Can I use the Thermal Protection Spray on wet or dry hair?
    Yes, use the Thermal Protection spray on wet hair before blow-drying, or on dry hair before applying any heat styling tools or before going out into the sun.

Vitamins

  • Can I take other vitamins and supplements with this?
    Ovation Multivitamin will replace a daily multivitamin, however they can be taken with other supplements like Omega 3s and additional antioxidants we recommend you check with your physician.
  • Are the vitamins soy and gluten free?
    Yes.
  • Will the Ovation Hair Vitamins make my hair grow?
    No. This is not a hair growth product. Ovation Hair Vitamins provide you with vitamins and minerals that are essential to good health.
  • Are the vitamins natural?
    Yes. We use only natural herbs and botanical extracts in our formulas.

GENERAL FAQS

  • How do I apply the introductory discount I heard about on the radio?
    During the checkout process, all new clients will have an opportunity to complete a brief survey where you will identify how you heard about Ovation Hair. Once completed, your introductory discount will be applied to your order.
  • How do I redeem my loyalty rewards certificate code?
    Once you’ve accrued 50 points as a Loyalty Rewards Member (link to page here), you will earn $32.50 in the form of a Loyalty Reward Certificate to apply towards any future order. If you are applying your Certificate online, you simply enter in the code during the checkout process, under the payment method area.
  • What forms of payment do you accept?

    You may order online with a credit card (Visa, MasterCard, Discover, and American Express) or PayPal.

    If you would prefer to pay by cashier’s check or money order, please call us as we will need to prepare an order estimate for you. Payment must be received prior to shipping the order.

  • UPS Shipping

    We offer a discounted UPS Ground Shipping option for $4.95. All Ovation products are shipped out of our San Diego, CA warehouse via UPS, Monday through Friday.

    Orders ship within three business days of being placed. Delivery times range from one to five days and depend on location, time, and day of the week the order is placed. Delivery can take up to seven days for an order to reach the East Coast.

    UPS delivers Monday through Friday. Saturday deliveries can be arranged for an additional charge. Expedited shipping options are available upon request.

    Next day shipping orders placed before 1 p.m. PST will deliver the following day (unless ordered on a Friday). Orders placed after 2 p.m. PST may not ship until the following day and be delivered the day after. Orders placed after 2 p.m. PST on Friday will be shipped the following Monday.

    We will include your UPS tracking number and information in your order confirmation email.

  • What should I do if the product I ordered is damaged during shipping?
    If you received items damaged during transit, please save the damaged box and product(s) and contact our Client Service team at 888-411-3252 Option 2, Mon-Fri, 7:30am - 5:00pm PST.
  • Do you ship internationally?
    Yes, to Canada only (no PO Boxes). Shipping costs shown include all required VAT and broker fees. Delivery times may vary; at this time expedited shipping is not available. Tracking number and information is included in your order confirmation email.

CONTACT INFO

Mailing Address

PO Box 130008
Carlsbad CA 92013

Media Contact

A-TEAM MEDIA, INC.
(858) 486-7600

Fax

(760) 599-0808