What forms of
payment do you accept?


We accept several forms of payment: credit card, PayPal, cashier’s check and money order.

You may order online with a credit card or PayPal.  Your PayPal account can debit either a credit card or checking account. 

We do accept payment by cashier’s check or money order. We ask that you call us so that we can create an order for you. Payment will need to be received before we can ship your order.
How do I get my First
Time Customer Discount?

You will have an opportunity to complete a brief survey and let us know how you heard about us:  
The survey appears at the end of the order process, after you enter your credit card information and before you confirm your order.  You’ll see the discount on the Order Confirmation page.
Is there anyway to
receive FREE Shipping?
Have you signed up to become a client member?  You can accumulate points toward the purchase of FREE product as a member.  As a member, our Replenishment Program is also available to you.  Orders that are auto-shipped include FREE shipping. 
Do you ship your
products internationally?
 

Currently, we do not offer international shipping. We suggest that you use a domestic contact to forward your product. We are sorry for the inconvenience this may cause.

Can I pick-up my order
from your location?
We are not set up as a retail store.  Our products are only available through www.OvationHair.com, or via phone.

We ship using Federal Express Ground. The average shipping cost is $4.95, and we can usually get your order to you within a few days.

If you would like to save on shipping costs, sign up to Become a Member.
How can I return my product?

We stand by our money back guarantee. You may return your product to:
DC Labs, Inc.
PO Box 130008
Carlsbad, CA  92013-0008

Please include your order form.  If you do not have it available, please include your full name, telephone number and email address in case we need to contact you to process the return.  We also recommend that you ask for a Delivery Confirmation Receipt at the Post Office. Once your has been processed we will send a confirmation email.  Your refund amount will be the cost of the order minus shipping charges.

Do you offer samples
of your products?
Because the positive effects of our products take place over several weeks, we do not offer “trial” samples of our products. A one-time use is simply not enough to fully experience the quality and proven effectiveness of our hair and body care lines.  Instead, we offer a special 6oz Cell Therapy System that will last approximately six weeks, which is the minimum amount of recommended treatment time to show results.  We also offer a 100% money back guarantee if you are not completely satisfied.