You may order online with a credit card (Visa, MasterCard, Discover, and American Express) or PayPal. Your PayPal account can debit either a credit card or checking account. We also accept pre-paid gift cards with a major credit card logo. Please retain your gift card for up to one year after purchase to facilitate returns, if necessary.
We do accept payment by cashier’s check or money order, but we ask that you call us so that we can prepare an order estimate for you. Payment will need to be received before we can ship your order.
We offer a discounted UPS Ground Shipping option for $4.95. All Ovation products are shipped via UPS Monday through Friday, until 3 p.m. Pacific, from San Diego, CA. You have the option to accept delivery with or without a signature required.
Orders ship within three business days of being placed. Delivery times range from one to five days and depend on location, time, and day of the week the order is placed.
Delivery can take up to seven days for an order to reach the East Coast.
UPS delivers Monday through Friday. Saturday deliveries can be arranged for an additional charge. Expedited shipping options are available upon request.
Next day shipping orders placed before 1 p.m. Pacific will deliver the following day (unless ordered on a Friday). Orders placed after 2 p.m. may not ship until the following day and be delivered the day after. Orders made after 2 p.m. on Friday will be shipped the following Monday.
UPS delivers until 7:00 p.m. local time. Some areas receive later deliveries. The tracking number and information is included in your order confirmation email.
Expedited shipping options may not be available in some rural areas. We will contact you by telephone or email if there is an issue with your request.® System in our Balance formula that will last approximately six weeks, which is the minimum amount of recommended treatment time to show results. We also offer a 100% money back guarantee if you are not completely satisfied.
We are confident Ovation products will improve the health of your hair! If you are not satisfied with your recent purchase for any reason, please return your product for a refund. Return to:
Ovation Attn: Returns PO Box 130008 Carlsbad, CA 92013
Please include a copy of your receipt or a note that provides your contact information. You are encouraged to request a delivery confirmation from the shipping service you choose to ensure your products arrive to our warehouse. Refunds are processed back to the card used for the original purchase. Product bottles are required to complete the refund process. Please note: Refunds are processed based on the product returned. Value of the returned item will be refunded to the card used for the original purchase.