Product FAQ

If you have any questions about our products or services, please contact our customer care department at 888-411-3252, Monday through Friday, from 7:30 am to 5 p.m. Pacific.

General Questions

What are the different Cell Therapy® Systems available?

We have developed Cell Therapy Systems for specific hair-type needs. We have a Volume System, a Balance System and a Moisture System. In addition, we have a Legacy System designed for clients that prefer a shampoo with mild sulfates. Each system contains a shampoo, a Cell Therapy Treatment and a crème rinse.

Volume System: Created for fine to normal hair, our three-part Volume System will leave your hair full and provide body and will not weigh your hair down.
Balance System: Designed for normal hair. This three-part system leaves hair with a combination of body, moisture, and keeps hair vibrant.
Moisture System: Formulated for dry or coarse hair. Our Moisture System adds hydration and counteracts dryness for supple, hydrated hair.

The key factor in each system is our Ovation Cell Therapy treatment! Our clinically proven formulas contains Biotinyl, multi-faceted protein-based complexes, Panthenol and an abundance of nutrients that penetrate and feed the hair cortex and strengthen the follicles to result in Thicker, Stronger, Longer hair.

Which system should I use?

We recommend choosing your Cell Therapy System based on your hair type or largest concerns. For those with dry hair we recommend our Moisture System. For those with fine or limp hair, we recommend our Volume System which delivers minimal moisture. Our Balance system offers a little of both— moisturizing and volume for most hair types. If you would like a personalized recommendation, our Personal Account Representatives are available to help Monday through Friday 7:30 a.m. to 5:00 p.m. Pacific.

Will Ovation products help my hair grow thicker?

Yes, Ovation Cell Therapy helps hair grow thicker, stronger and longer without changing the texture of your hair. Independent study shows Ovation Cell Therapy significantly increases the diameter of the hair shaft in addition to increasing hair growth.

I want to try your products. Which Ovation product should I try first?

Our Cell Therapy Systems (Volume, Balance and Moisture) are the perfect way to experience the amazing benefits of Ovation products. Our three-step systems provide a Shampoo, a Cell Therapy Treatment and Crème Rinse that work synergistically to maximize performance and cost-savings.

How long do Ovation products take to work?

Our product formulations are hair maximizers. Most customers notice their hair appears stronger and thicker after just a few uses. Long-term growth generally requires 60-90 days to take place and become readily visible. Usually one 12oz bottle of Cell Therapy is all it takes to see impressive results. You will love your hair—or your money-back!

What are other factors that affect hair growth?

You can speed the growth of your hair through the appropriate use of the Ovation Hair Care Systems. Of course, your general health, age, diet and overall vitality will influence the speed at which your damaged hair is repaired and your hair grows. Our Multivitamins complement the Cell Therapy Treatment and will provide you with a great source of vitamins and minerals crucial for healthy digestion, hair and skin. Also, staying consistent with your Cell Therapy regimen will positively influence hair growth.

Do you use Paraben in your products?

No, our products are paraben free.

How can I get started?

You can order today! All of our products are risk-free with our 100% money-back guarantee. If you would like order assistance, we have Personal Account Representatives available from Monday through Friday, 7:30 a.m. to 5 p.m. Pacific. Everyone’s hair type is different so feel free to give us a call and we can personalize your order to best suit your hair needs.

Can I purchase just one product, or do I need to buy a whole set?

Every product can be purchased individually; however, to maximize performance and get the most out of your investment, we recommend purchasing the complete system according to your needs. The Ovation Therapy Shampoos, for example, prepare the hair and scalp for maximum absorption of our Cell Therapy Hair Treatment. Our Crème Rinses moisturize to help prevent dry and damaged hair from breaking. These products work together synergistically to maximize shine, body and growth while maintaining strong, healthy hair.

How Much Does Ovation Cost?

Ovation costs far less than comparable prescription products. Click through to o a product page to view prices and package discounts. First time clients receive a 10% introductory discount. We announce specials and promotions via email, our blog, and on our Facebook page, so don’t forget to like us!

What are some simple tips to keep my hair healthy after using Ovation products?

Get the most out of our Ovation products—and keep your hair healthy and strong—by following these simple steps:

1. Moisturize your hair, wear a scarf to bed to cover your hair, and help minimize breakage and prevent your hair from drying out.

2. Maintain monthly trimmings, this will help ends from splitting even further up the hair shaft.

3. Reduce heat applications, such as flat irons, especially if hair isn’t properly moisturized. If you are going to use heat styling tools, make sure to use a heat protection. Our Thermal Protection spray will help protect your hair from breakage.

What is Ovation’s success rate?

Our Cell Therapy Treatment is clinically proven. Since 1991, nearly every customer has been satisfied with the extraordinary results they’ve achieved by using Ovation products. In all our years of business, with hundreds of thousands of bottles sold carrying our 100% money-back guarantee, our satisfaction rate is 99.98%!

What happens if I stop using Ovation?

We expect you to love our products and never want to change, but there are no consequences to changing products. However, you hair will cease to receive the benefits Ovation products provide. Hair growth will most likely slow down to its previous rate. The nourishment provided by Ovation will eventually be depleted, and will need to be replenished to see the same results.

Do you perform animal testing?

No, there is no testing performed on animals with our products or the ingredients that go into the products. We have an animal cruelty-free policy.

Coarse or Very Dry Hair

Can Ovation work for African-American and Mixed Ethnicity hair?

Yes, Ovation products help give African-Americans and users with mixed ethnicities natural, beautiful, manageable hair. Our products are not only safe; they are beneficial for all hair types. The vitamins and nutrients in Ovation products are essential for all hair types and ethnicities, encouraging optimum growth and manageability while decreasing breakage and other damage caused by chemical treatments.

I only wash my hair a few times a month. Will Cell Therapy Hair Treatment work for me?

Yes. It is common for individuals with naturally dry and/or coarse hair to only wash it a few times per month. We recommend that between shampoos you apply Cell Therapy Hair Treatment to moist roots. Massage the product into the scalp using your fingertips and massage. Leave in for as long as eight hours (or overnight), then rinse. Many clients do not want to rinse their hair because of the styling that they get every week or two, so they will leave the Cell Therapy massaged into their roots like a lotion and wait for their next shampoo to rinse. Do not exceed three Cell Therapy Hair Treatment applications between shampoos. Overuse of Cell Therapy Hair Treatment may result in stiff or weighed down hair, and possible breakage.

If I use Cell Therapy Hair Treatment, when do I apply oils?

The best time to apply oil is after your Cell Therapy Hair Treatment application. To achieve maximum results, use Cell Therapy Hair Treatment overnight. Then apply oil, and comb through. Style as usual. Cover your hair with a soft scarf (satin or silk) to protect the hair. This process will leave the hair shiny and hydrated.

If I wear extensions or relax my hair, can I still use Cell Therapy Hair Treatment?

Yes. The ingredients in Ovation products are naturally derived, so they do not interfere with any chemical processing. With extensions, the only concern is slippage. Real extension hair may absorb excessive protein, so it is important to concentrate application to the scalp. Refer to stylist care recommendations for additional information.


How does Ovation Cell Therapy Hair Treatment compare to other hair growth products, like Rogaine®?

Ovation Cell Therapy Hair Treatment is not a medicated product like some over-the-counter or prescription products. Ovation Cell Therapy Hair Treatment is formulated to accomplish similar or better results without the side effects sometimes associated with these products. By nourishing the hair and skin with vital proteins, vitamins and amino acids at the cellular levels, hair grows back thicker, stronger and fuller.

Do I really need shampoo? I’m male, and shaved my head once I started losing my hair.

Yes. Our Therapy Shampoos removes DHT build-up, which has been found to contribute to male pattern balding, from the scalp and follicles.

Are the products in your Men’s Max Pack different from the other Ovation products?

No. All Ovation products are formulated exactly the same and designed to serve the hair and skin care needs of both men and women.

Why doesn’t the Men’s Max Pack include the Crème Rinse Moisturizer?

Our studies have shown that men typically prefer not to use a moisturizer as part of their daily hair treatment. Our Men’s Max Pack includes only the Men’s Therapy Shampoo and Cell Therapy Hair Treatment. For men who prefer a moisturizer, we recommend our Balance system.

Cell Therapy®

What ingredients in Cell Therapy Hair Treatment make your hair grow?

Our clinically proven Cell Therapy Hair Treatment nourishes the hair and scalp with proteins, vitamins, and amino acids that bind and absorb into the hair shaft to create thicker, longer, stronger, and visibly healthier hair.

Can I use Cell Therapy Hair Treatment every day?

Some of our customers use Cell Therapy Treatment as a shower treatment for 3-5 minutes every day with great results. However, we generally recommend that you use Cell Therapy Hair Treatment as a leave-in treatment no more than three times a week or twice between washes to properly balance the protein in your hair.

Can I use Cell Therapy Hair Treatment with other hair growth or strengthening products?

Because Cell Therapy Hair Treatment is fortified with protein and amino acids, using it in conjunction with a product that may also contain protein could result in over-exposure. Please consult your stylist or dermatologist before incorporating any other product into any Ovation Hair Care System.

How much Cell Therapy Hair Treatment should I apply with each treatment?

We recommend using product that measures a little over the size of a teaspoon in the palm of your hand with each Cell Therapy Hair Treatment use.

Can I use my own shampoo or conditioner with Cell Therapy Hair Treatment and still get good results?

Many lesser-quality shampoos and conditioners contain certain ingredients, such as waxes and silicones, that coat the hair. These coatings often slow down the absorption of Cell Therapy Hair Treatment into the hair follicles. Our Therapy Shampoos removes the residue that other products leave behind so that Cell Therapy Hair Treatment can be most effectively and instantly absorbed to achieve maximum results. Following with our Ovation Crème Rinse balances proteins and locks-in moisture for maximum effectiveness—without making your hair feel limp or weighed down.

If I use more Cell Therapy, do I get More/Better results?

Due to the high quality blend of nutrients found in our Cell Therapy Hair Treatment you do not need to apply more Cell Therapy than recommended in order to get better or faster results. All Ovation Systems- deliver amino aides, proteins, vitamins, and plant based extracts to the roots and scalp I order to promote healthier hair growth. These nutrients are absorbed, and using the treatment more frequently or in larger amounts won’t change the absorption rates. Because Cell Therapy is protein rich, applications are more effective if the recommended amount is used. Our representatives are available to make personal recommendations for your hair type. Please call 1-888-411-3252 or email for a personalized care regimen.

Crème Rinse

Do I need to use Ovation Crème Rinse?

Our Crème Rinse helps moisturize and soften your hair, as well as increase shine, prevent breakage and maximize hair length. Using our Crème Rinse also maximizes the effectiveness of all other Ovation products by working synergistically to balance proteins and maintain well-nourished, fully moisturized hair.

I don’t use conditioners because they weigh down my thin hair. Do I still need the Crème Rinse?

Yes. Our Crème Rinse is not a conditioner, but a moisturizer. We do not use any oils, waxes or silicones that can weigh down your hair.

Is the Crème Rinse a leave-in treatment?

Our Crème Rinses are not leave-in treatments; they are designed to balance the moisture levels in your hair. For a leave-in treatment to encourage hair growth, try our Cell Therapy Hair Treatment applied to the scalp.


Can I use Ovation Color Therapy Shampoo every day?

Yes. Our Color Therapy Shampoo is a gentle cleanser that is safe and effective for every day use.

Does Color Therapy Shampoo contain sulfates?

Our Balance, Volume and Moisture Systems do not contain sulfates. Our Clarifying and Color Therapy shampoos use Sodium Laureth Sulfate, a gentle, foaming surfactant that is derived from natural coconut extract. It is gentle on hair, and will not strip away highlights, unlike other products containing harsher sulfates.

Can Color Therapy Shampoo really help maintain my hair color or bring color back into my hair?

Yes. Ovation Color Therapy Shampoo is specifically formulated to maintain your color treated hair or bring out your shiny natural color and help regenerate natural pigmentation in faded or gray hair. Our Volume and Moisture Therapy shampoos are sulfate free to protect hair color.